Aeromexico Airlines
Aeromexico, the national airline of Mexico, plays a significant role as a founding member of the SkyTeam alliance, which was established in June 2000. Along with Air France, Delta Air Lines, and Korean Air, it helped create SkyTeam, now consisting of 19 member airlines. These airlines collectively serve over 1,150 destinations and transport more than 630 million passengers annually. SkyTeam members also offer access to 750 lounges globally, along with exclusive privileges linked to frequent flyer status across the alliance’s programs, which include Elite and Elite Plus levels.
SkyTeam Alliance
SkyTeam was founded in 2000 and includes 19 airlines that collectively carry over 630 million passengers annually, covering more than 1,150 destinations around the world. The alliance provides passengers with access to 750 airport lounges and various benefits depending on their frequent flyer status. SkyTeam members offer two tiers of frequent flyer programs—Elite and Elite Plus—which are connected to the individual programs of member airlines.
Awards and Recognition
Aeromexico has been recognized multiple times for its exceptional service, including being named the Leading Airline in Mexico & Central America for several consecutive years (2016–2019). Additionally, it has been honored as the Leading Airline Brand in the region in 2017 and 2018. Its business class services also earned recognition as the Leading Airline Business Class in 2010.
Fare Types and Cabin Classes
Aeromexico offers various fare types designed to suit different needs:
- Basic: A budget-friendly option that assigns seats at random and includes a limited baggage allowance. Upgrades are not available with this fare.
- Classic: This fare allows passengers to select standard or preferred seats and accumulate additional Premier Points. Upgrades to AM Plus or Clase Premier are also available.
- Flexible: Provides more flexibility, allowing free changes to flight dates and times. Passengers also earn Premier Points and can choose seats.
- AM Plus: Includes SkyPriority services such as priority check-in, boarding, and baggage handling. Passengers enjoy extra legroom and premium snacks.
- Clase Premier: A luxury option with spacious seating, exclusive meals, and top-tier services.
- Premier: The highest level of service, featuring personalized treatment and priority access across all stages of the flight.
Baggage Allowance
Aeromexico’s baggage policy allows passengers to carry hand luggage up to 10 kg, while checked baggage can weigh between 20 to 30 kg depending on the fare type. Online check-in is available 48 hours prior to domestic flights and 24 hours for international journeys.
Check-in Procedures
- Domestic Flights: Online check-in is available from 48 hours before the scheduled departure.
- International Flights: Online check-in opens 24 hours before the flight’s scheduled departure time.
Frequent Flyer Program (Club Premier)
The Club Premier loyalty program allows passengers to accumulate points with each flight, which can be redeemed for seat upgrades, free flights, or other rewards. Membership is free, and members can enjoy benefits like tier upgrades and exclusive offers as they accumulate points.
In-Flight Services
On short-haul flights, Aeromexico offers light snacks and complimentary beverages, including both alcoholic and non-alcoholic options. Long-haul passengers receive specially prepared meals and a wider selection of complimentary drinks. Special meal requests can be made in advance.
Special Assistance
Aeromexico provides assistance for passengers requiring special support, including those with mobility needs, infants, expectant mothers, and unaccompanied minors. Wheelchair services are available for those needing mobility assistance during the flight.
Mobile App and Additional Services
The airline’s mobile app offers a convenient platform for booking flights, checking in, upgrading seats, and accessing additional services, ensuring a seamless travel experience.
Refund and Cancellation Policies
Passengers can cancel their bookings online or at Aeromexico sales offices. Cancellations may incur fees, depending on the fare conditions.
Contact
Address: Paseo de la Reforma 445, Mexico City, D.F., Col. Cuauhtémoc, Mexico, 06500
Call Center: 1-800-237-6639
Website: paeromexico.com
